amica™ (“we”, “our”, “us”) is committed to protecting the personal information it holds. This Privacy Statement includes information about the use and disclosure of your information and is intended to help you make an informed decision about whether to use or continue to use amica™.
1. USER PROVIDED INFORMATION
Using the Website: You do not need to provide any personally identifiable information to browse the amica™ website (the Website).
Using the Tool: You provide certain personally identifiable information (such as your name and email address) when choosing to register to use the amica™ online platform (the Tool). You will need to upload some documents to provide to your partner if you are using the Tool to communicate with them.
Using the Webchat: You do not usually need to provide personally identifiable information to use the amica™ webchat feature (the Webchat) ; although you will be asked some for some non-identifying information such as gender and postcode. You may need to provide personally identifiable information if you are seeking technical assistance with using the Tool, via the Webchat.
When you visit the Website the server that hosts the Website may send one or more cookies (a small text file that contains a string of alphanumeric characters) to your computer that uniquely identifies your browser. The browser stores the message in a text file called cookie.txt. The message is then sent back to the server each time the browser requests a page from the server.
The Website uses both session cookies and persistent cookies. A persistent cookie remains after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the Website. Persistent cookies can be removed by following your web browser help file directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of amica™ may not function properly if the ability to accept cookies is disabled.
3. CLEAR GIFS INFORMATION
When you use the Website, we may employ 'clear GIFs' (a.k.a. Web Beacons) which are used to track the online usage patterns of our Users anonymously (i.e., in a non-personally-identifiable manner). These GIFs may include information such as your web request, Internet Protocol ('IP') address, browser type, browser language, referring / exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser.
4. THE WAY amica™ USES INFORMATION
When you submit personally identifiable information to us through the Tool, we use your personal information to operate, maintain, and provide to you the features and functionality of amica™ and the associated services.
We make a record of your visit and log the following information for statistical purposes:
- your server (IP) address and machine name;
- your top level domain name (e.g. .com, .gov, .au, .uk etc.)
- the date and time of visit to this Site;
- time spent on particular pages;
- pages accessed and documents downloaded;
- the number of bytes transmitted and received for each request;
- the previous site or page visited;
- the search engine and keywords used;
- any linked referral; and
- the type of browser used and its operating system.
We use both your personally identifiable information and certain non-personally-identifiable information (such as anonymous user usage data, cookies, IP addresses, browser type, clickstream data, etc.):
4.1 to improve the quality and design of amica™ and the associated services;
4.2 to create new features, functionality, and services by storing, tracking, and analysing user preferences and trends;
4.3 to prevent any unauthorised access to your registration details;
4.4 to make recommendations to users about other services we offer that may be of interest to you; and
4.5 to comply with any applicable laws and/or regulations.
4.6 provide custom, personalised content and information;
4.7 monitor aggregate metrics such as total number of visitors, pages viewed, etc.
5. STORAGE OF INFORMATION
amica™ stores information in data centres within Australia, managed by Amazon Web Services.
6. WHEN amica™ DISCLOSES INFORMATION
We may release personally identifiable information and/or non-personally-identifiable information if required to do so by law, or in the good-faith belief that such action is necessary to comply with state and federal laws (such as Australian Copyright Law) or respond to a court order, subpoena, or search warrant.
7. YOUR CHOICES
8. CHANGES AND UPDATES TO THIS PRIVACY NOTICE
This Privacy Statement was last modified 20 January 2020.
If you have any queries about this Privacy Statement, your personal information or the security of amica™ or the associated services please contact amica